Comprehensive exams for Mental Health Q 116
A clinical instructor is correcting a nursing student’s worksheet. Which instructor statement is the best example of effective feedback?
A. "Why did you use the client's name on your clinical worksheet?"
B. "You were very careless to refer to your client by name on your clinical worksheet."
C. "Surely you didn't do this deliberately, but you breached confidentiality by using the client's name."
D. "It is disappointing that after being told, you're still using client names on your worksheet."
Correct Answer: C. “Surely you didn’t do this deliberately, but you breached confidentiality by using the client’s name.”
The instructor’s statement, “Surely you didn’t do this deliberately, but you breached confidentiality by using the client’s name.” is an example of effective feedback. Feedback is a method of communication to help others consider a modification of behavior. Feedback should be descriptive, specific, and directed toward behavior that the person has the capacity to modify and should impart information rather than offer advice or criticize the individual.
Option A: Positive feedback is communication that recognizes another’s strengths, achievements or successes. Giving and receiving positive feedback is beneficial for everyone While providing feedback may seem like a managerial function, individual contributors should also make it a priority to recognize the strengths of their colleagues. Using positive feedback helps individuals recognize and hone their skills, develop their areas of improvement and create a general sense of positivity in the workplace.
Option B: For positive (or negative) feedback to be impactful, it should be well-thought-out before presented to the individual. If you’re in a position to give positive feedback, think about how you can include specific details so your audience understands exactly why what they did was good. This way, they can continue to do these things and improve upon them.
Option D: Feedback about what people are doing right can result in increased engagement both with their work and their colleagues. Some of the benefits of increased engagement include comfort with sharing new ideas and pointing out problems that need to be addressed. Giving and receiving positive feedback that aligns with your organization’s standards can help you and your colleagues maintain the quality of both behavior and work that your employer expects. This can help you be successful in your role and clear the way for raises and promotions.